7
4122 N Harlem Ave Ste E, Norridge, IL 60706, USA
Norridge, Illinois 60706
+1 708-452-5276

I took the ring in to have the stone replaced (not that a family heirloom can be replaced, but I couldn't look at the void forever). The ring was supposed to be ready for me to pick up on or before January 15th. It is nearly two weeks past that date, and they still do not have the ring. We have been told that the ring was shipped from the jeweler (in Orland Park) on Monday, January 18th. How is it possible that it has not arrived in Norridge 5 days later? We have talked to the store manager and even corporate. Every single person has been extremely unprofessional and argumentative.

Poor management, poor customer service, poor repair services, would not recommend this company to anyone. I am never having business here again.

If it were possible to give 0 stars, I would. Less than 12 hours after my wedding band's first required cleaning and inspection, one of the stones had fallen out. It was not just any stone, but a stone from my mother-in-law's wedding ring; my mother-in-law who passed away six months before our wedding. The employee who handled my cleaning and inspection was completely unapologetic and insisted she did a thorough inspection.

So so and expensive

My husband and I have been married for four months, and Zales has been in possession of my wedding band for over 1/3 of that time. We are leaving on our honeymoon in two days. I am so, so disappointed that I will not even be able to wear my wedding band on our honeymoon. We will never, ever consider doing business at Zales again and would not recommend them to anyone. Save yourself the frustration and heartache.

I love Zales but this location is awful. It's has potential. The selection is really good but the staff sucks. The two older lady's there are so rude and unhelpful

Love this Zales! The lady that helped me was very friendly and helpful. Only issue is I wish there were more people working there. When I went, I had to wait for about 5 mins because all the salespeople were busy.

Show Map

Zales — Jewelry Store in Norridge

We are glad to greet you!

Zales

Jewelry Store at 4122 N Harlem Ave Ste E, Norridge, IL 60706, USA. Here you will find detailed information about Zales: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Rating

4
/
5
Based on 7 reviews

Contacts

Categories:
State:
Illinois
Address:
4122 N Harlem Ave Ste E, Norridge, IL 60706, USA.
City:
Norridge
Postcode:
60706

About Zales

Zales is a US Jewelry Store based in Norridge, Illinois. Zales is located at 4122 N Harlem Ave Ste E, Norridge, IL 60706, USA.


Please contact with Zales using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Zales opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

Are you the owner?
You can make a change to the page:
Edit this page

ALL reviews about Zales

  • Kayla
    Added 2016.06.29
    I took the ring in to have the stone replaced (not that a family heirloom can be replaced, but I couldn't look at the void forever). The ring was supposed to be ready for me to pick up on or before January 15th. It is nearly two weeks past that date, and they still do not have the ring. We have been told that the ring was shipped from the jeweler (in Orland Park) on Monday, January 18th. How is it possible that it has not arrived in Norridge 5 days later? We have talked to the store manager and even corporate. Every single person has been extremely unprofessional and argumentative.
  • Melanie
    Added 2016.04.22
    Poor management, poor customer service, poor repair services, would not recommend this company to anyone. I am never having business here again.
  • Jennifer
    Added 2015.12.22
    If it were possible to give 0 stars, I would. Less than 12 hours after my wedding band's first required cleaning and inspection, one of the stones had fallen out. It was not just any stone, but a stone from my mother-in-law's wedding ring; my mother-in-law who passed away six months before our wedding. The employee who handled my cleaning and inspection was completely unapologetic and insisted she did a thorough inspection.
  • Madeline
    Added 2015.09.15
    So so and expensive
  • Andrew
    Added 2014.04.19
    My husband and I have been married for four months, and Zales has been in possession of my wedding band for over 1/3 of that time. We are leaving on our honeymoon in two days. I am so, so disappointed that I will not even be able to wear my wedding band on our honeymoon. We will never, ever consider doing business at Zales again and would not recommend them to anyone. Save yourself the frustration and heartache.
  • Jesse
    Added 2014.03.24
    I love Zales but this location is awful. It's has potential. The selection is really good but the staff sucks. The two older lady's there are so rude and unhelpful
  • Alejandro
    Added 2013.11.06
    Love this Zales! The lady that helped me was very friendly and helpful. Only issue is I wish there were more people working there. When I went, I had to wait for about 5 mins because all the salespeople were busy.
Leave your own review about Zales:
Add a review